LEGAL

Gudvil Web’s Privacy Policy

This privacy notice discloses the privacy practices for www.gudvil.nexus. This privacy notice applies solely to information collected by this website. It will notify you of the following:

1. 1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
2. 2. What choices are available to you regarding the use of your data.
3. 3. The security procedures in place to protect the misuse of your information.
4. 4. How you can correct any inaccuracies in the information.

Information Collection, Use & Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services or changes to this privacy policy.

Your Access to & Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• * See what data we have about you, if any.
• * Change/correct any data we have about you.
• * Have us delete any data we have about you.
• * Express any concern you have about our use of your data.

Your Security & Information Protection

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Account Registration

In order to use some parts of our website, a user may first need to complete the registration form. During registration a user is required to give certain information (such as name and email address). This information may be used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Third-Party Links & Advertisements

The Gudvil Web website contains links to third-party websites and services, and/or display advertisements for third parties. You use all Third-Party Links & Ads at your own risk, and should apply a suitable level of caution and discretion in doing so. When you click on any of the Third-Party Links & Ads, the applicable third party’s terms and policies apply, including the third party’s unique privacy policy and data gathering practices.

Cookies & Information Tracking

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

For more information about our Privacy Policy & Terms of Use, contact Gudvil Web today!

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

Use License

1. A. Permission is granted to temporarily download one copy of the materials (information or software) on Gudvil's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
   1. 1. Modify or copy the materials;
   2. 2. Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

• 3.  Attempt to decompile or reverse engineer any software contained on Gudvil's web site;

1. 4. Remove any copyright or other proprietary notations from the materials; or
2. 5. Transfer the materials to another person or "mirror" the materials on any other server.

1. B. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Gudvil at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Disclaimer

The materials on Gudvil's web site are provided "as is". Gudvil makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Gudvil does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

Limitations

In no event shall Gudvil or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Gudvil's Internet site, even if Gudvil or a Gudvil authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata

The materials appearing on Gudvil's web site could include technical, typographical, or photographic errors. Gudvil does not warrant that any of the materials on its web site are accurate, complete, or current. Gudvil may make changes to the materials contained on its web site at any time without notice. Gudvil does not, however, make any commitment to update the materials.

Links

Gudvil has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Gudvil of the site. Use of any such linked web site is at the user's own risk.

Site Terms of Use Modifications

Gudvil may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Governing Law

Any claim relating to Gudvil's web site shall be governed by the laws of Chennai, Tamilnadu, India without regard to its conflict of law provisions.

Our Commitment

At Gudvil Nexus Private Limited ("Gudvil," "we," "us," or "our"), we are dedicated to providing high-quality development and IT consulting services. We value the trust you place in us and aim for transparency and fairness in all our client engagements. This Refund and Cancellation Policy outlines the terms and conditions under which cancellations of services and refunds may be processed. We encourage you to read this policy carefully to understand your rights and obligations.

Scope of Policy

This policy applies to all custom development and IT consulting services offered by Gudvil Nexus. As we specialize in bespoke solutions tailored to specific client requirements, this policy is designed to address the nature of project-based work and ongoing service retainers. This policy does not apply to any third-party products or services that we may procure on your behalf.

Cancellation Policy

We understand that business needs can evolve. Our cancellation policy is designed to be clear and fair, reflecting the work undertaken at various stages of a project or service agreement.

Project-Based Services (Custom Development)

Our custom software development projects typically involve an initial upfront payment (usually 20-30% of the project total) to secure resources and initiate the project, followed by payments based on mutually agreed-upon milestones. The final project deliverables, including source code and deployment, occur upon realization of 100% of the agreed-upon project fees.

Cancellation Before Project Commencement

• * If you choose to cancel your project before any development, design, or significant project planning work has commenced (as determined by Gudvil Nexus), you will be eligible for a refund of the advance payment, less any minimal administrative, payment processing, or preliminary consultation fees incurred by Gudvil Nexus. We will provide a breakdown of these deductions.

Cancellation After Project Commencement

• * If you decide to cancel the project after work has commenced, charges will be applicable for all work completed up to the date of formal written cancellation. This includes hours logged by our team, resources utilized, and any third-party costs incurred specifically for your project.

• * Any advance or milestone payments received that exceed the value of the work completed and costs incurred (as per Gudvil Nexus’s assessment) will be refunded to you.

• * No refunds will be issued for milestones that have been completed and approved by you.

Cancellation Between Milestones (for Fixed-Price Milestone Projects)

• * If your project is structured with fixed-price milestones, cancellation is ideally requested upon the completion of a milestone and before the commencement of the subsequent one.

• * Completed and approved milestones are non-refundable.

• * Upon receiving written confirmation of cancellation, work on any upcoming, uninitiated milestones will cease. Any payments made for uninitiated future milestones will be considered for a refund, less any direct costs already incurred by Gudvil Nexus in preparation for those milestones.

Monthly Retainer or Ongoing Service Contracts

• * If you are engaged in a monthly retainer or ongoing service contract with Gudvil Nexus, a written notice of at least thirty (30) calendar days is required for cancellation.
• * All work performed and services rendered during this 30-day notice period will be billable as per the agreed contract terms.
• * Any advance payments made for services scheduled beyond the 30-day notice period will be refunded, after deducting any outstanding dues or costs incurred during the notice period.

Refund Policy

We strive to ensure client satisfaction. Refunds are considered under specific circumstances as outlined below.

Eligibility for Refund

• * Non-Delivery of Services If Gudvil Nexus is unable to commence your project or deliver the agreed-upon services due to reasons solely attributable to our internal operational failures, you may be eligible for a full or partial refund of payments made for the undelivered portion of the services. The extent of the refund will be based on the work already completed and approved.
• * Significant Technical Issues Unresolved by Gudvil Nexus If the custom software developed by Gudvil Nexus has major technical defects or fails to function substantially as per the agreed-upon project specifications, and our technical team is unable to resolve these documented issues within a reasonable timeframe (as mutually agreed or, if not agreed, as determined by Gudvil Nexus based on complexity), you may be eligible for a refund. This will be subject to a thorough investigation and assessment by Gudvil Nexus. Eligibility for a refund in such cases will be evaluated based on the severity of the unresolved issues and their impact on the overall project deliverables.
• * Duplicate Payments or Verified Billing Errors In the event of a verified duplicate payment or a billing error caused by Gudvil Nexus, we will promptly process a full refund of the overcharged or erroneous amount to your original payment method. Please report any suspected billing errors to us immediately.

Non-Refundable Circumstances

Refunds will generally not be issued in the following situations

• * Change of Mind or Business Priorities After Work Commencement Once a project has commenced and resources have been allocated, refunds are not typically provided if the cancellation is due to a change in your business priorities, project direction (unless formally agreed as a scope change with adjusted commercials), or if you simply change your mind about proceeding.
• * Delays Caused by Client If project delays or failures are due to lack of timely communication, feedback, content, or approvals from your side, or any other client-dependent factors, refunds will not be applicable.
• * Completed and Approved Milestones As stated earlier, payments for project milestones that have been completed, reviewed, and approved by you are non-refundable.
• * Third-Party Costs Any payments made for third-party licenses, software, hosting services, domain names, APIs, SaaS subscriptions, or other external resources procured by Gudvil Nexus on your behalf for the project are non-refundable. You are responsible for understanding the refund policies of these third-party vendors.
• * Services Rendered During Notice Period (for Retainer Contracts) Fees for services provided during the mandatory notice period for cancellation of retainer contracts are non-refundable.
• * Minor Issues or Disagreements on Subjective Elements Disagreements on minor aspects of design or functionality that do not deviate from the core agreed-upon scope, or subjective preferences that were not explicitly documented and agreed upon, do not typically qualify for a refund. We will always strive to accommodate reasonable revisions as per our agreement.
• * Dissatisfaction Without Opportunity to Rectify If concerns regarding service quality or deliverables are not communicated to Gudvil Nexus in a timely manner, providing us with a reasonable opportunity to address and rectify them, refund requests based on such dissatisfaction may not be approved.

Refund Request Process

To request a refund, please adhere to the following process

• * Submit a Formal Request All refund requests must be submitted in writing to our designated support email address (provided below). Your request should include your company name, project name, date of payment, the amount in question, and a clear, detailed explanation of the reason for your refund request, along with any supporting documentation.
• * Evaluation Upon receipt, our team will review your request in detail, considering the terms of your service agreement and this policy. We may contact you for additional information or clarification if required.
• * Decision and Processing We will notify you of our decision regarding your refund request within a reasonable timeframe (typically 7-14 business days from the receipt of all necessary information). If your refund is approved, it will be processed to your original method of payment, unless otherwise agreed. Please note that the time taken for the refund to reflect in your account may vary depending on your bank or payment processor.

Cessation of Service Usage Post-Refund

If a refund is processed for services or custom software development, you must cease all use of any deliverables, code, or materials provided by Gudvil Nexus associated with that refunded portion of the project. Continued use of such materials post-refund may constitute a breach of our terms and could result in further action.

Project Scope and Change Requests

Any changes to the project scope must be documented and mutually agreed upon in writing. Significant changes may impact the project timeline, cost, and the terms of this Refund and Cancellation Policy for the affected parts of the project.

Force Majeure

Gudvil Nexus shall not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause beyond our reasonable control. Such causes include, but are not limited to: acts of God, natural calamities, war, terrorism, cyber-attacks, government actions or restrictions, pandemics, labor disputes, or internet service provider failures. In such events, we will endeavor to communicate with you and resume services as soon as practicably possible.

Dispute Resolution

We are committed to resolving any concerns amicably. If a dispute arises concerning refunds or cancellations, both parties agree to first attempt to resolve the matter through good-faith negotiations. If a resolution cannot be reached, the dispute shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India, and will be governed by the applicable laws of India.

Policy Amendments

Gudvil Nexus reserves the right to modify or update this Refund and Cancellation Policy at any time without prior individual notice. Any changes will be effective immediately upon posting the revised policy on our official website. We encourage you to review this policy periodically. Your continued engagement with Gudvil Nexus after such changes constitutes your acceptance of the new policy.

Contact Information

For any questions, clarifications, or to submit a cancellation or refund request, please contact our support team

Email: contact@gudvil.nexus

Phone: 91- 7845881221 (Whatsapp messages only)